Core Service Areas
Information Technology is comprised of several teams that empower City employees to perform their jobs efficiently and enable City departments to deliver citizen services reliably.
These teams collaborate with each other and with internal and external partners to select the most relevant technology solutions and achieve successful outcomes.
Our Core Service Areas include:
- Applications
- Data and Analytics
- Information Security
- Infrastructure
- Operations
Core Service Areas
Services / Products
Core Service Areas
Applications Support
Services / Products
Business Analysis, Applications and Business Systems Lifecycle Management, Application Design and Development, System and Application Integration, Applications and Business Systems Testing, Data and Information Management, Database Administration, Applications and Business Systems Engineering and Quality Assurance and Management (systems & applications).
Core Service Areas
Business Center
Services / Products
Billing, Accounts Payable, Payroll Support, Personnel and Mail Room.
Core Service Areas
Center for Geospatial Information Services
Services / Products
GIS Base Mapping Production, GIS Base Mapping Layers & Standard Map Products, GIS Project Management, GIS Enterprise Governance Coordination, GIS Web Services, Intranet/Internet GIS Sites, GIS Web Hardware and Software, GIS Layers for Web Use and Host GIS Information on Relational Database Mgt. System.
Core Service Areas
City/School Printing Services
Services / Products
Printing Requests and Multifunction Printer Operation and Support.
Core Service Areas
Information Security and Privacy
Services / Products
Enabling and Maintaining Security Policy, Information Security Monitoring, Compliance, Accreditations and Auditing Support, Threat Response & Mitigation, Litigation Holds and Training & Education.
Core Service Areas
Systems Support
Services / Products
Computing Hardware Installation and Support, Email and Enterprise Communications Support, Mainframe Support, Packaging and Deploying Software, Patching, Hardware Testing, Engineering Analysis, Design and Ongoing Support, Antivirus and Firewall Protection, Distributed Printing Services, Tier 1 Problem Resolution and Data Center Operations.
Core Service Areas
Technology Project Management
Services / Products
Project Management and Support, Project Portfolio Management, IT Capital Improvement Program (IT/CIP) Mgt. & Support and Resource Planning and Workload Planning for Projects
Core Service Areas
Technology Service Center
Services / Products
First Responders for Technology Incidents, Service Desk Technical Support, Account Management and Change/Release Management Support.
Core Service Areas
Telecommunications
Services / Products
Local Area and Wide Area Network Support, Emergency Communications & Citizen Services Network Support, Intelligent Traffic System Network Support, Network Security, ORION Regional Radio Network Support, Microwave System Support, Digital and Analog Radio Support, Paging System Support, Voicemail, Automatic Call Distribution (ACD), Interactive Voice Response (IVR) System and Desktop Telephony Support & Billing.